Still have questions about HelpButton? Our Frequently Asked Questions section below should help give you the answers you are looking for. If you still have questions, feel free to give us a call at (800) 554-4600.
Every medical alert system from HelpButton utilizes a silent weekly test to ensure your device is always working properly. This free check-in feature allows HelpButton to know that your Mobile Ally is communicating with our monitoring center.
We encourage you to perform a monthly test of your device as an additional confirmation that everything is functioning properly.
Your call is sent directly to our UL-listed monitoring center and is answered by one of our highly trained Care Specialists, who are available 24/7.
After you press your help button, you will speak to one of our TMA-certified Care Specialists using the built-in microphone and speaker in your device.
If we are unable, for any reason, to communicate with you, a TMA-certified Care Specialist will reach out to those on your preselected contact list (family, neighbors, EMS, etc.).
The average response time is approximately 20 seconds. We encourage you to test your system monthly, at which time you will be able to see how quickly we respond.
Unless you tell us otherwise, we will notify those on your contact list.
Yes. The Mobile Ally is waterproof and safe to use in the shower.
The battery can last up to 5 days on a single charge. We recommend that you get in the habit of charging the device each night.
Yes. If you choose the Supreme package, your Mobile Ally will be programmed to automatically detect when a fall occurs and alert us for help.
Yes, of course. Just give us a call at 800-998-2400 and we’ll be happy to assist.
Simply call customer service at 800-998-2400 and give us your new information so that we can update your account.
Our customer service team and monitoring center are fully staffed 24/7. Call us anytime at 800-998-2400.
If you no longer require our service, simply give us a call at 800-998-2400 and a Care Specialist will walk you through the return process.